Refunds and cancellation

Last updated: 9 October 2026

Autonautics Lite is a fleet-management platform run by Anstel Private Limited. This page covers payments for Autonautics Lite vehicle licences made on this website or in the platform. It forms part of our Terms. If your business has a signed agreement with Anstel, that agreement comes first. If a partner set up your account, your partner bills you, and your agreement with your partner applies instead of this page.

1. Cancellation

You can stop at any time by not renewing. Licences are paid for a year ahead; licences you add mid-year are paid up to your renewal date. Nothing is ever charged automatically: your account's Admin pays each renewal, and only when they choose to.

If you don't renew:

1. Everything keeps working until the end of the period you paid for. We email your Admins 30, 7 and 1 days before it ends.
2. After the end date you have 14 days' grace, with everything still working.
3. After the grace, live data pauses: the live map, alerts, scheduled reports, jobs and API keys stop until you renew.
4. Your history is kept. Your users can still sign in, see history and reports up to the pause, and pay. Your trackers keep reporting, so the paused days show in history once you renew.

Your history window (30 days, or 3, 6 or 12 months with Longer history) runs as it always does. Renew at any time and live data comes back at once.

If your licences stay unpaid, we delete your account's data 12 months after they ended. We email your Admins before we delete it.

2. Refunds

New sign-ups: if you are not happy, ask within 7 days of your first payment and we refund it in full.

The licences that payment bought then end.

After those 7 days, licences already paid for aren't refundable, including renewals and licences added later. You can still stop by not renewing (section 1).

3. Mistakes are always refunded in full

Whenever you paid, we refund in full:

• a duplicate payment, for example from paying in two tabs;
• a payment taken twice for the same licences or the same renewal.

We also check for payments taken twice: a second payment for the same licences is flagged to us, and we refund it without you needing to ask.

A refund usually takes 5–7 working days to reach you, and goes back to the same card or account you paid from.

For every refund of a payment we received, we issue a GST credit note against its tax invoice.

A payment that failed: if money was taken from your card or account for a payment that failed, it never reached us, and your bank or Razorpay returns it. There is no invoice for a failed payment, so there is no credit note. If it hasn't come back, tell us (section 5).

4. What this page doesn't cover

Trackers, SIM cards and fitting aren't sold on this website. They have their own quote and terms, from Anstel or your installer.

5. How to ask for a refund

Write to support@anstelglobal.com or call +91 96675 39207.

Give us your company's name and the payment's reference or the licence pack number (it starts with LIC-, and is on Razorpay's receipt and on your invoice), so we can find the payment.

6. Delivery

Autonautics Lite is delivered online. Nothing is shipped.

When you sign up, your account and its sign-in address are emailed to you within minutes of your payment.

Licences you add or renew later apply to your account as soon as we receive the payment.