Steps
- Open the account menu (your name or initials, top right). On a phone, tap More.
- Choose Help and support.
- Tap the email address to write to support, or the phone number to call. On a computer, the phone number shows the number to dial.
- Help pages opens the help for the screen you were on, in a new tab.
When you get in touch, give the vehicle's registration and what you see. A screenshot helps too.
Good to know
- Wherever the app tells you to contact support or your provider (for example a tracker that can't be added, or the SIM details on Vehicles), the same email and phone are written under it, ready to tap.
- If the panel says Ask your provider, your provider hasn't given a support contact in the app yet. Contact them the way you usually do.
- Nobody, including support, can tell you your password. They can only help you reset it (Set or reset your password).